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Frequently Asked Questions

Get Informed

Does GDB offer a guarantee?

Whether it is electrics, plumbing or property maintenance, Genesis Design & Build does offer a 12-month no quibble guarantee to put you at peace of mind.

What is the difference between a first and second fix?

When it comes to refurbishments, the first fix is everything that happens between laying down your foundations and finishing your plastering.

It will probably include:

  • constructing floors, ceilings, and walls,

  • inserting electrical cables

  • adding pipes for water supply

The second fix refers to everything that comes after plastering has finished.

This may include:

  • connecting up electrical fixtures

  • adding in sinks and baths

  • fitting doors into door frames

What if I get a water leak?

To help minimise water damage to your property, it is advised to turn off your mains water supply at the stopcock. This is usually located under the kitchen sink.

Get in touch with Genesis Design & Build. We will be able to get a plumber to your location in 24 hours.

Where does Genesis Design & Build operate?

GDB operates throughout Greater London. This includes the below areas.


NW1 Camden Town, NW2 Cricklewood, NW3 Hampstead, NW4 Hendon, NW5 Kentish Town, NW6 Kilburn, NW7 Mill Hill, NW8 St John's Wood, NW9 The Hyde, NW10 Willesden, NW11 Golders Green.


W1 Mayfair, W2 Paddington, W3 Acton, W4 Chiswick, W5 Ealing, W6 Hammersmith, W7 Hanwell, W8 Kensington, W9 Maida Hill, W10 North Kensington, W11 Notting Hill, W12 Shepherds Bush, W13 West Ealing, W14 West Kensington.


N1 Islington, N2 East Finchley, N3 Finchley,N4 Finsbury Park, N5 Highbury, N6 Highgate, N7 Holloway, N8 Hornsey, N10 Muswell Hill, N11 New Southgate, N12 North Finchley, N14 Southgate, N15 South Tottenham, N19 Upper Holloway, N20 Whetstone, N22 Wood Green.


What is an EPC?

Energy Performance Certificates (EPCs) are required when a property is bought, sold or rented.

The EPC contains:

  • information about a property’s energy use and typical energy costs

  • recommendations about reducing energy use and saving money through energy efficiency

An EPC gives a property an energy efficiency rating from A-G and is valid for 10 years.

Genesis Design & Build has a team of accreddited and Government certified EPC assessors who will produce a certificate after a home visit.

Do I need a radiator power flush?

Our team of qualified heating engineers reccomend that radiators are power flushed every 5-6 years.
A power flush clears and cleans central heating pipes, removing any debris or dust that accumulates over time.
This will extend the life of your boiler and increase energy efficiency. The pipes will get hotter more quickly, and there will be better heat distribution across the property.